Effective date: September 6, 2026 Last updated: September 6, 2026
1. Introduction
This Privacy Policy describes how The Digital Panda (Digital Panda Consulting Inc., "we," "us," or "our") collects and handles personal information through our website at www.digitalpanda.com.
This policy covers our website only. Personal information we handle on behalf of clients under a services agreement is governed by that agreement, not by this policy.
2. Information We Collect
Information you give us. When you submit our contact form, we collect your name, your email address, and anything you write in the message field.
Information collected automatically. When you visit our website, third-party analytics and session recording tools collect information about your visit. This includes your IP address, approximate location derived from that address, browser and device type, referring website, pages viewed, time on page, clicks, scrolling, and mouse movement. Some of these tools create a recording of your session that we can replay, and aggregate heatmaps showing where visitors click and scroll.
We do not ask you to create an account, and we do not process payments through this website.
3. Why We Collect It
We use contact form submissions to respond to your inquiry and to follow up on a potential engagement.
We use automatically collected information to understand how visitors move through our site, to identify pages and interactions that are not working, and to improve the site.
4. Third Parties
We use the following third-party services on this website. Each one receives information about your visit directly from your browser:
Each provider processes this information under its own privacy policy and terms.
We do not sell or rent personal information. Apart from the services listed above and our website hosting and email providers, we do not disclose personal information to third parties except where required by law.
5. Cookies and Tracking Technologies
The services listed in section 4 place cookies and similar identifiers in your browser. These are not required for the website to function.
You can control or block these in several ways:
- Adjust your browser settings to block or delete cookies. Most browsers allow this per site.
- Use Google's Analytics opt-out browser add-on to prevent Google Analytics from collecting your data.
- Use the opt-out mechanisms published by Microsoft and by Contentsquare for Clarity and Hotjar respectively.
[IF YOU ADD A CONSENT BANNER, REPLACE THE ABOVE WITH: You can accept or decline these technologies when you first visit the site, and change your choice at any time through the cookie settings link in our footer.]
6. Access, Correction, and Deletion
You can request access to the personal information we hold about you, ask us to correct it, ask us to delete it, or withdraw your consent to our use of it. Email info@digitalpanda.com. We will respond within 30 days.
Withdrawing consent may mean we are unable to respond to an inquiry you have already sent.
7. Data Retention
We retain contact form submissions for [RETENTION PERIOD] from the date of your last contact with us, after which we delete them. We delete them sooner on request.
Information collected by the analytics services in section 4 is retained according to the retention settings we configure in each service and each provider's own retention policy.
8. Security of Personal Information
We protect personal information with access controls, password requirements, and two-factor authentication on the accounts where it is stored. Information sent between your browser and our website is encrypted in transit.
No method of transmission or storage is completely secure. If a breach of security safeguards creates a real risk of significant harm to you, we will notify you and the applicable privacy regulator.
9. International Data Transfers
The service providers listed in section 4 process and store information outside Canada, including in the United States and the European Union. Information stored in another country is subject to the laws of that country, including lawful access by that country's authorities.
10. Children
This website is intended for a business audience and is not directed to children under 14. We do not knowingly collect personal information from children under 14. If you believe a child has submitted information to us, contact info@digitalpanda.com and we will delete it.
11. Changes to This Policy
We may update this policy from time to time. The current version is always posted on this page, with the effective date and last updated date at the top. Material changes take effect when posted.
12. Contact and Complaints
Questions, requests, or complaints about this policy or our handling of personal information: info@digitalpanda.com